As of 08/2021

People in shelters who have tested positive for COVID-19

See more updated information here.

Recent News

  • Winter Plan released by the district, lays out protocols for hypothermia alerts, cold emergency alerts, and other procedures for keeping individuals experiencing homelessness safe during the winter months 
  • Mayor Bowser Activated District’s Hypothermia Alert (November 1st, 2020)
    • Hypothermia Outreach Hours extended until 9pm on non-alert nights, 11pm on alert nights. Families seeking shelter can call the Shelter Hotline at (202) 399-7093, or 311 at any time.
    • Shelters open 7:00 p.m. to 7:00 a.m during Alerts:
      • Men
        • Banneker Recreation Center at 2500 Georgia Avenue, NW
          (9:00 p.m. – 7:00 a.m.) 
        • Kennedy Recreation Center at 1401 7th Street NW
          (9:00 p.m. – 7:00 a.m.) 
        • Salvation Army (Co-Ed) at 3335 Sherman Avenue NW 
      • Women
        • New Covenant Baptist at 1301 W Street, SE 
        • Sherwood Recreation Center at 640 10th St, NE
          (9:00 p.m. – 7:00 a.m.)
        • Community of Christ at 3526 Massachusetts Ave, NW             
    • Transportation available only upon request by calling the Shelter Hotline (202) 399-7093 or 311 (clients seeking shelter are prioritized).
    • DC residents are highly encouraged to save the Shelter Hotline in their mobile devices. Other resources available to residents experiencing homelessness are:
  • 9/30/2020: COVID-19 Situational Update
  • 09/24/2020: ICH launched a program to assist individuals at low-barrier shelters in securing Economic Impact Payments (aka stimulus checks) during the month of September. The deadline has passed for non-tax filers, including those experiencing homelessness, to collect their stimulus payments if they have not done so already. Non-filers with eligible children under the age of 17 must have filed before 9/30/2020 to receive their own check as well as an extra $500 per child. Non-filers without eligible children must have filed before 10/15/2020. More information is included here.
    • You may still be eligible to receive Economic Impact Payments in 2021 if you did not register online, did not register by mail and didn’t receive a payment in 2020, or your payment was not for the full amount for which you were eligible. More information can be found here.
  • Franklin Park to close for construction on July 1st, displacing homeless individuals who rely on the park for shelter
  • 06/19/2020: Mayor’s Order to commence Phase 2 reopening
    • Client guidance on Phase 2 reopening found here
  • Street Sense Media has a news channel dedicated to COVID-19 and how it is currently affecting those with housing insecurity in the District – found here. Their website is also a good resource for many other important issues.
    • Find the latest digital copy of Street Sense here and archives of past issues here.
  • The Department of Human Services (DHS) maintains a storyboard detailing how they have supported individuals experiencing homelessness during the pandemic.

For patients

    • Find a flu shot provider here 
  • Shelter hotline for both individuals and families experiencing homelessness: call 202-299-7093 OR dial 311
  • DHS modified operations during COVID-19
  • DC Service Provider Operating Statuses
  • Apply for DC Medicaid at local Income Maintenance Center. Call (202) 727-5355 to locate.
  • Healthcare facilities offering care specifically to DC residents experiencing homelessness:
    • Unity Health Care offers medical and dental care at 11 locations around the city
      • Clinic locations and hours found here
      • NOTE: Unity requests that patients call ahead prior to making an appointment or visiting a clinic if possible → please call (202) 469-4699
      • Federal City location (425 2nd Street NW) is currently the only location accepting walk-in patients
    • Department of Behavioral Health continues to offer behavioral health services to individuals experiencing homelessness and psychiatric disorders, which can be found here
      • To access services, call (202) 673-9124 or call the 24-hour helpline at 1-888-793-4357
  • Locations of low barrier emergency shelters  
  • Current Open Day Centers/Meal Sites (updated 12/23/2020)
  • Real-time food resource map 
  • Handwashing station locations (Map here)
  • Mobile toilet locations (Map here)
  • The Washington Legal Clinic for the Homeless remains open to phone requests for assistance
    • If you need legal assistance, please contact the main line at 202-328-5500, to arrange a phone intake.
  • DowntownDC BID Weekend Community Services Program began on July 11th
    • Services offered on the 800 block of Vermont Avenue NW (between H and I streets NW) on Saturdays and Sundays from 10am-4pm.
  • SNAP, TANF, and cash assistance updates of 10/1/2020:
    • Interviews are waived
    • Recertifications are required – complete the application online, on the mobile application, or at a DHS service center (lowest wait times are on Wednesdays and Thursdays):
      • 1207 Taylor St. NW
      • 645 H St. NE
      • 4049 South Capitol St. SW
    • More information on FAQ page here and “Public Benefits Updates” section here.
  • Medical assistance (Medicaid, DC Healthcare Alliance, Immigrant Children’s Program) updates as of 10/1/2020:
    • Interviews and recertifications have been waived for current beneficiaries of these programs.
    • For new applicants: apply at local Income Maintenance Center. Call (202) 727-5355 to locate.
  • Tenant resources and eviction prevention
    • Office of the Tenant Advocate (OTA) hotline: (202)719-6560
    • Tenants Rights and Resources
    • DC residents can request appointments and apply for Emergency Rental Assistance (ERAP) through an online application
      • For more information on ERAP and ERAP appointments, visit the DHS ERAP page here
  • For patients living in or near Baltimore, Maryland: Healthcare for the Homeless is a clinic offering medical, psychiatric, and housing services to individuals and families facing homelessness. They also provide support groups as well as services for helping secure identification and public benefits. More information can be found here.

For providers

  • CDC Interim Guidance for Homeless Service Providers to Plan and Respond to Coronavirus Disease 2019 (updated 11/3/2020)
  • Referral to sites run by DHS, in partnership with local hotels:
    • Isolation and Quarantine (ISAQ) sites: remote, non-congregate isolation and quarantine sites for individuals who cannot quarantine in a private residential space. Those in quarantine include individuals who have tested positive, are pending test results, or had close contact with someone who tested positive.
        • Shelter/outreach teams or hospital/clinic staff should call the DHS COVID-19 Hotline at 202-671-3076 to transport clients to an ISAQ site if he/she has 2 or more of these symptoms: fever, shortness of breath, persistent cough.
        • Once arriving at an ISAQ site, the client will be tested and allowed to stay until safe to return to the shelter.
      • FAQ about ISAQ sites here.
    • Pandemic Emergency Program for Highly Vulnerable Individuals (PEP-V) sites: serve individuals residing in DC shelters or unsheltered individuals with the greatest risk of complications should they contract COVID-19.
      • Eligibility criteria as of August 2020:
        •  ≥55 years of age
        • Persons of any age with severe/uncontrolled chronic health conditions (lung disease, asthma, heart conditions, immunocompromised, diabetes, liver disease, chronic kidney disease, obesity, sickle cell disease, hypertension, cerebrovascular disease, neurological disease)
      • Services and amenities include: onsite medical support 2-5 days per week (via Unity Healthcare), three meals per day delivered to the room, onsite social work staff, housing navigation services, support groups, connections to behavioral health services, transportation for medical appointments and other essential trips, and “cantina” menu for purchase of snacks, soda, cigarettes, etc.
      • Persons staying at PEP-V sites will share a room with another person, unless they have medical conditions or other factors that would make sharing a room difficult.
      • Persons residing at PEP-V sites must sign a client agreement that requires adherence to COVID-19 safety protocols both within the facility and when leaving the premises.
        • PEP-V referral form
        • Ensure you have filled out as much information as possible prior to submitting the form
        • Please allow up to 48 hours for the client to be medically reviewed by Unity Healthcare and before DHS will confirm and reach out to schedule transportation.
        • For questions, email Christian Howard (
      • As of 10/3/2020:
        • DHS and Unity Healthcare continue to accept and assess new referrals, and will continue to prioritize persons most at risk of significant complications from COVID-19.
        • DHS has opened their third PEP-V site at Fairfield Inn and Suites (115 rooms) and have begun placing clients here.
  • More information on current screening and testing protocol for congregate shelters and outreach here.
  • Continue ordering supplies through the normal procurement process for as long as possible. When unable to obtain supplies, complete the DHS COVID-19 Resource Request Form
  • Modified process for case managers to assist folks in obtaining DC ID can be found here

Infection Control Resources

Additional COVID-19 Resources

en English